Privacy policy “connectgrip by ottobock.”

This privacy policy explains how we process the personal data of users (qualified personnel and personal users) of Ottobock products when the app connectgrip by ottobock (“connectgrip”) is used and how an end device is accessed in this process.

Controller

Otto Bock Healthcare Products GmbH, Brehmstraße 16, 1110 Vienna, Austria, represented by Dr Andreas Eichler, Registration no.: FN 242378 p (Commercial Court of Vienna), Tel.: +43-1-52337-86, e-mail: apps.austria@ottobock.com (hereinafter “OBHCP”, “we”, “us” or “our”).

If you have any questions regarding data privacy, please contact us (apps.austria@ottobock.com).

US and Canadian nationals can contact us as follows:

E-mail: NAPrivacy@ottobock.com

Freephone number:

United States of America: +1 855-222-4549 (English speaking), +1 800-216-1288 (Spanish speaking).

Canada: +1 855-725-0002 (English and French speaking)

Data processing

1. Download

When you download the connectgrip app, certain necessary information is sent to the store you have chosen (Google Play, App Store). This data processing is solely the responsibility of the app store and out of our control.

2. Connection to product and serial number

2.1. Using the connectgrip app as a personal user

If you use the connectgrip app as a personal user without linking to your MyOttobock account, no personal data will be transmitted in general. However, we receive anonymised information about the use of the app, including error information. For this purpose, technical data of your device (software version, device settings, model, status, usage and error information) as well as technical data of the control unit (MAC address, Bluetooth ID and article number) may be processed.

We require this (technical) information in order to provide the app to you in a functional manner (error analysis to ensure the functionality of the app and the prosthesis solution as well as data to continuously improve the functions and user experience).

2.2. Using the connectgrip app as a member of qualified personnel

If you use the connectgrip app as a member of qualified personnel with a connection to the MyOttobock account, personal data of qualified personnel are processed on the end device and in our cloud storage: First and last name, e-mail address, country, MyOttobock access authorisations, account number, a profile picture of the member of qualified personnel using the app, if applicable, and model, serial number, software version, settings, status and service information (“product data”) of the connected products are processed and stored in the app.

3. connectgrip and MyOttobock

We process personal data of qualified personnel via the connectgrip app (first and last name, e-mail address, country, MyOttobock access authorisations, MyOttobock account number and optionally a profile picture of the member of qualified personnel stored in the MyOttobock account). The processing of data of qualified personnel also takes place via the MyOttobock Pro account. MyOttobock is provided to you by Ottobock SE & Co. KGaA, Germany (“OBSE”), on the basis of a separate contract. If you are a member of qualified personnel and want to use the connectgrip app to connect to products and adjust their settings, you must have a MyOttobock Pro account. Members of qualified personnel register for the connectgrip app via their MyOttobock Pro account; the MyOttobock Pro account is used for verification in the sense of a single sign-on. You can create a MyOttobock Pro account using the browser application on your mobile device that is called up by the connectgrip app. OBSE is solely responsible for processing your data within the framework of MyOttobock and we have no influence over this. The relevant privacy policy also applies without restriction when using MyOttobock via the connectgrip app. For further information on the processing of personal data in connection with the use of MyOttobock, please refer to the privacy policy

MyOttobock Pro (link: https://my.ottobock.com/legal?id=PN_MyOB_Pro&lng=de).

Purpose:

We offer qualified personnel the connectgrip app for mobile devices so that they can connect to compatible Ottobock products (prostheses or orthoses) to set these and retrieve status information. The connectgrip app will collect data from the connected component for the purpose of controlling the product and store them on this mobile device. The product data are transferred to the connectgrip app via the Bluetooth function of the mobile device, to which you must grant access. OBHCP has no access to these locally stored data. Legal basis: usage agreement (Art. 6(1)(b) GDPR).

4. Storage periods or criteria for determination:

As long as members of qualified personnel are logged in to the connectgrip app, their user data are stored in the connectgrip app (first and last name, e-mail address, country, MyOttobock access authorisations and account number and, if applicable, a profile picture of the member of qualified personnel). The model, serial number, software version, settings, status and service information (“product data”) of the connected components are processed and stored in the connectgrip app as long as the connectgrip app is connected to these components via Bluetooth or attempts to re-establish a recently interrupted connection. Settings of the connectgrip app itself are saved in the connectgrip app until the connectgrip app is deleted. In all other respects, the MyOttobock privacy policy also applies here.

For every adjustment process with the connectgrip app, OBHCP saves the existing or changed settings and status information (“product data”) of the connected components in the connectgrip app on the mobile device. Documentation obligations of qualified personnel or their employers must be fulfilled outside of the connectgrip app.

5. Additional measures to control your data

a) You can request information on the categories of data processed, the purposes of the processing, any recipients of the data and the planned storage period.

b) You can request the correction and/or completion of incorrect and/or incomplete data.

c) You can revoke your consent at any time with effect for the future.

d) You can demand the deletion of data in certain cases – in particular if the data are no longer required for the intended purpose or are processed unlawfully, or if you have revoked your consent in accordance with (c) above or object to the processing of personal data in accordance with (g) below.

e) Under certain conditions, you may demand the restriction of data if deletion is not possible or the obligation to delete is disputed.

f) You can insist on data portability, i.e. you can receive the data you have provided to us in a common machine-readable format such as CSV and, if necessary, transfer it to others.

g) You may object at any time to the processing of personal data concerning you which is carried out on the basis of our legitimate interest; except in the case of direct marketing, this requires reasons arising from your particular situation.

f) You can insist on data portability, i.e. you can receive the data you have provided to us in a common machine-readable format such as CSV and, if necessary, transfer it to others.

As an EU citizen or EU resident, you can also lodge a complaint with a supervisory authority (Art. 77 GDPR).

Based on where you are located, you may have additional or different measures to control your data than the ones defined herein.

If you have any questions regarding data privacy, please contact our Global Data Privacy Office. Please use the secure contact form. Link: https://corporate.ottobock.com/de/contact-gdpo

United States of America: +1 855-222-4549 (English speaking), +1 800-216-1288 (Spanish speaking).

Date of last update: 2025-01-16