Privacy policy “connectgrip by ottobock.”
This privacy policy explains how we process the
personal data of users (qualified personnel and personal users) of Ottobock
products when the app connectgrip by ottobock
(“connectgrip”) is used and how an end device is accessed in this process.
Controller
Otto Bock Healthcare Products GmbH, Brehmstraße 16, 1110 Vienna, Austria, represented by Dr
Andreas Eichler, Registration no.: FN 242378 p (Commercial Court of
Vienna), Tel.: +43-1-52337-86, e-mail: apps.austria@ottobock.com (hereinafter
“OBHCP”, “we”, “us” or “our”).
If you have any questions regarding data privacy,
please contact our Global Data Privacy Office. Please use the secure contact
form.
Link: https://corporate.ottobock.com/en/contact-gdpo
US and Canadian nationals can contact us as follows:
E-mail: NAPrivacy@ottobock.com
Freephone number:
United States of America: +1 855-222-4549 (English
speaking), +1 800-216-1288 (Spanish speaking).
Canada: +1 855-725-0002 (English and French speaking)
Data processing
1. Download
When you download the connectgrip app, certain
necessary information is sent to the store you have chosen (Google Play, App
Store). This data processing is solely the responsibility of the app store and
out of our control.
2. Connection to product and serial number
2.1. Using the connectgrip app as a personal user
If you use the connectgrip app as a personal user
without linking to your Ottobock ID account, no personal data will be
transmitted in general. However, we receive anonymised
information about the use of the app, including error information. For this
purpose, technical data of your device (software version, device settings,
model, status, usage and error information) as well as technical data of the
control unit (MAC address, Bluetooth ID and article number) may be processed.
We require this (technical) information in order to provide the app to you in a functional manner
(error analysis to ensure the functionality of the app and the prosthesis
solution as well as data to continuously improve the functions and user
experience).
2.2. Using the connectgrip app as a member of
qualified personnel
If you use the connectgrip app as a member of
qualified personnel with a connection to the Ottobock ID account, personal
data of qualified personnel are processed on the end device and in our cloud
storage: First and last name, e-mail address, country, Ottobock ID access authorisations, account number, a profile picture of the
member of qualified personnel using the app, if applicable, and model, serial
number, software version, settings, status and service information (“product
data”) of the connected products are processed and stored in the app.
2.3 Remote firmware update
Ottobock processes the device-specific identifier of
the connected prosthetic device as part of the firmware update function. This
identifier is required to ensure the technical provision of the appropriate
firmware. Processing is carried out in accordance with legal requirements for
medical devices and to guarantee device safety.
A firmware update ensures that the software of the
prosthetic device is kept up to date with the latest technology. Firmware is
the basic device software that controls the functions, safety and performance
of the medical device. Ottobock can provide updates via the app, including bug
fixes, improvements or safety-related adjustments.
3. connectgrip and Ottobock ID
We process personal data of qualified personnel via
the connectgrip app (first and last name, e-mail address, country, Ottobock ID
access authorisations, Ottobock ID account
number and optionally a profile picture of the member of qualified personnel
stored in the Ottobock ID account). The processing of data of qualified
personnel also takes place via the Ottobock ID account. Ottobock ID
is provided to you by Ottobock SE & Co. KGaA, Germany (“OBSE”), on the basis of a separate contract. If you are a member of
qualified personnel and want to use the connectgrip app to connect to products
and adjust their settings, you must have an Ottobock ID account. Members
of qualified personnel register for the connectgrip app via their Ottobock ID
account; the Ottobock ID account is used for verification in the sense of
a single sign-on. You can create an Ottobock ID account using the browser
application on your mobile device that is called up by the connectgrip app.
OBSE is solely responsible for processing your data within the framework of Ottobock ID
and we have no influence over this. The relevant privacy policy also applies
without restriction when using Ottobock ID via the connectgrip app. For
further information on the processing of personal data in connection with the
use of Ottobock ID, please refer to the privacy policy
Ottobock ID (link: https://id.ottobock.com/legal?id=PN_OBID&lng=en).
Purpose:
We offer qualified personnel the connectgrip app for
mobile devices so that they can connect to compatible Ottobock products
(prostheses or orthoses) to set these and retrieve status information. The
connectgrip app will collect data from the connected component for the purpose
of controlling the product and store them on this mobile device. The product
data are transferred to the connectgrip app via the Bluetooth function of the
mobile device, to which you must grant access. OBHCP has no access to these locally stored data. Legal basis: usage agreement
(Art. 6(1)(b) GDPR).
4. Storage periods or criteria for determination:
As long as members of
qualified personnel are logged in to the connectgrip app, their user data are
stored in the connectgrip app (first and last name, e-mail address, country, Ottobock ID
access authorisations and account number and, if
applicable, a profile picture of the member of qualified personnel). The model,
serial number, software version, settings, status and service information
(“product data”) of the connected components are processed and stored in the
connectgrip app as long as the connectgrip app is
connected to these components via Bluetooth or attempts to re-establish a
recently interrupted connection. Settings of the connectgrip app itself are
saved in the connectgrip app until the connectgrip app is deleted. In all other
respects, the Ottobock ID privacy policy also applies here.
For every adjustment process with the connectgrip app,
OBHCP saves the existing or changed settings and status information (“product
data”) of the connected components in the connectgrip app on the mobile device.
Documentation obligations of qualified personnel or their employers must be
fulfilled outside of the connectgrip app.
5. Additional measures to control your data
a) You can request information on the
categories of data processed, the purposes of the processing, any recipients of
the data and the planned storage period.
b) You can request the correction and/or completion of
incorrect and/or incomplete data.
c) You can revoke your consent at any time with effect
for the future.
d) You can demand the deletion of data in certain
cases – in particular if the data are no longer required for the intended
purpose or are processed unlawfully, or if you have revoked your consent in
accordance with (c) above or object to the processing of personal data in
accordance with (g) below.
e) Under certain conditions, you may demand the
restriction of data if deletion is not possible or the obligation to delete is
disputed.
f) You can insist on data portability, i.e. you can
receive the data you have provided to us in a common
machine-readable format such as CSV and, if necessary, transfer it to others.
g) You may object at any time to the processing of
personal data concerning you which is carried out on the
basis of our legitimate interest; except in the case of direct
marketing, this requires reasons arising from your particular
situation.
f) You can insist on data portability, i.e. you can
receive the data you have provided to us in a common
machine-readable format such as CSV and, if necessary, transfer it to others.
As an EU citizen or EU resident, you can also lodge a
complaint with a supervisory authority (Art. 77 GDPR).
Based on where you are located, you may have
additional or different measures to control your data than the ones defined
herein.
If you have any questions regarding data privacy,
please contact our Global Data Privacy Office. Please use the secure contact
form. Link: https://corporate.ottobock.com/en/contact-gdpo
United States of America: +1 855-222-4549 (English
speaking), +1 800-216-1288 (Spanish speaking).
Date of last update: 1 December 2025